Returns & Refunds

WHAT IS KRONOSIGHT’S RETURNS POLICY?

We offer a full refund (excluding delivery costs) on any items returned to us within 14 days of the delivery date, and provide a free pick-up service for all returns for your convenience. To create a return, go to ‘My Orders & Returns’ in your account, or head here if you checked out as a guest.

HOW DO I PACKAGE MY ITEM FOR RETURN?

Simply follow these steps to prepare your item: Place any unwanted items with original packaging inside the protective box and leave it open until the driver has checked the contents. Attach the return label and a signed copy of the return note to the outside of the box. Please do not attach any labels to an item’s branded box. If you are returning to multiple locations, please pack the items separately for each of our partners, with a corresponding return label attached to the outside of each box. Find out more about preparing your parcel for a return on the return information page.

WHEN WILL I RECEIVE MY REFUND?

Refunds are issued via the original payment method and will normally appear within 10 business days, depending on the processing time of your payment provider. You can follow the progress of your package with our courier using the tracking number assigned to your returns label. As soon as it's and accepted by our partner we will send an email to confirm your refund. To ensure your refund is as quick as possible, it needs to meet the conditions of our Returns & Refunds Policy.

WILL SHIPPING & DUTIES BE REFUNDED ON RETURN?

While we offer free returns for all orders, the original delivery cost won’t be included in your refund. If you have shipped an order to a DAP (Delivery At Place) destination, taxes and duties are non-refundable through Kronosight. You may be able to recover these by contacting your local customs office directly. If you have shipped an order to a DDP (Delivery Duties Paid) destination, taxes and duties are refundable through KronoSight.

CAN I RETURN MY CUSTOMISED ITEM?

We are unable to accept returns as customised pieces are created to your specification and taste.

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