Orders & Shipping
KronoSight orders are delivered Monday to Friday between 9am and 5pm. As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items. For those last minute purchases.
Depending on your location.
United Kingdom: 2-3 working days
Spain, Netherlands, Italy, Germany, France: 1-3 working days
Sweden: 2-3 working days
Denmark: 2-3 working days
Romania: 2-3 working days
Switzerland: 1-3 working days
Rest of Europe: 3-5 working days
China Mainland: 5-7 working days
Hong Kong SAR: 5-7 working days
Taiwan Region, Macau SAR: 5-7 working days
Japan: 5-7 working days
Russia: 5-7 working days
Republic of Korea: 5-7 working days
Singapore: 5-7 working days
Kuwait, Saudi Arabia, UAE: 5-7 working days
Rest of Middle East: 5-7 working days
Canada: 3-5 working days
United States: 3-5 working days
Mexico: 3-5 working days
Brazil: 3-5 working days
Australia: 5-7 working days
All relevant delivery options available for your order and to your destination will be displayed at checkout.
DHL EXPRESS: Most of Europe and USA: delivery within 1-3 days Rest of the world: delivery within 3-7 days
DHL STANDARD: Only available within Europe: delivery within 3-5 days
UPS EXPRESS SAVER: Most of Asia and USA: delivery within 3-5 days. Rest of the world: delivery within 3-7 days
Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. KronoSight cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.
DUTIES & TAXES
We include the cost of taxes and duties in your order, so you won’t need to pay any additional fees if you are located in any of the locations below: European Union, USA, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, Israel, India, Lebanon, Norway, Saudi Arabia, Taiwan Region, Thailand, U.A.E, Japan, Mexico, Argentina, Chile, Colombia, Spain - Canary Islands, Hong Kong SAR, Egypt, Isle of Man and San Marino.
If you are ordering from within your own customs zone or region, import duties will not be applicable however you may need to pay VAT or local sales taxes. For the UK and the USA, these are included at checkout.
If a DAP (Delivery At Place) destination is selected (i.e. customers outside of the destinations listed above), the price you pay to KronoSight will exclude all relevant import duties and sales taxes. As the recipient of the order, you must instead pay these duties and taxes directly to our carrier to release your order from customs. As we are unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing a DAP order.
SHIPPING TO USA
For international orders shipped to customers in the US, please be aware that US Customs may ask for your IRS, EIN or SSN number before enabling delivery to your address. You will normally have one week to provide this information before your order is returned to the KronoSight partner for a refund. Please check our Terms & Conditions for further information.
After placing an order, you will receive an email containing all the details. We may also be in touch if we need further information to verify your payment.
Once your order is confirmed, it will be dispatched within 2 business days.
Depending on your location and chosen shipping method, delivery takes 2-7 business days after it's dispatched. We will keep you updated with tracking information and an estimated delivery date.
You can also follow its journey by heading to ‘My Orders’ in your account, or if you opted for guest checkout, you can track the status of your order here.
Changed your mind? Some of our Partners allow you to cancel an item before we prepare your order.
To cancel your order:
- Go to 'Orders & Returns' if you have an account, or click here if you placed an order as a guest.
- Select the items you want to cancel and your reason for cancellation.
- We'll email you confirmation of your cancelled order.
If your order's already been prepared, we can't cancel your order — but we do offer a Free Returns service. You can find more info on cancelling and returning orders in our Return & Refunds Policy.