Frequently Asked Questions
How to shop & place an order
Do I need an account to place an order?
I have forgotten my password: what should I do?
How do I receive KronoSight email updates?
How do I place an order on your site?
Choose a category or designer from the top navigation menu or search to explore a specific style or trend.
Select your desired piece and click ‘Add to bag’. Once you've added all items, it's time to checkout under ‘Summary’.
Sign in to your account or, if you've not yet created one, proceed via guest checkout.
Enter your address, payment method and delivery details to complete your order. That's it – we'll confirm the order and it will be carefully prepared and shipped to you, with updates every step of the way.
Can I cancel my KronoSight order or make changes to it?
Contact our Customer Service to do so. We're unable to add items to an existing order but we welcome you to place a new order for any additional pieces. Find out more in our Return & Refunds Policy.
If you ordered a customised item, we can only accept cancellations up to 48 hours after you placed the order.
KronoSight pricing & payment
Why is KronoSight pricing special?
Although we don’t have any control over price variation, we will always offer you the best price available to your destination at the time of purchase.
Which currencies can I shop in?
When will my card be charged?
What payment methods do you accept?
- American Express
- Visa Electron
- JCB (only available to Japan)
- Apple Pay
- Google Pay
- Cryptocurrency (Bitpay or Coinbase
- Klarna Pay Now (only available to United Kingdom *available soon!! )
We only accept National Bank Trasfer as payment in the United Kingdom. (Please contact the Sales Team to use this payment method).
For your safety, security checks are taken on all payments made to us at the time of purchase.
Will my personal details stay safe?
Can I reserve an item to buy later?
Product availability & authenticity
Are KronoSight items authentic?
How will my order be packaged?
Shipping, taxes & duties
What does Climate Conscious Delivery mean?
When will I receive my item and how can I track delivery?
Tracking information and an estimated delivery date will be provided. You can also follow its journey by heading to 'My Orders' in your account. Opted for guest checkout? Track your KronoSight order status here.
Will I need to pay taxes and duties?
European Union, USA, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, Israel, India, Norway, Saudi Arabia, Taiwan Region, Thailand, U.A.E, Japan, Mexico, Argentina, Chile, Colombia, Spain - Canary Islands, Hong Kong SAR, Egypt, Isle of Man and San Marino.
This means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.
If a DAP (Delivery At Place) destination is selected, the price you pay to KronoSight will exclude all relevant import duties and sales taxes. As the recipient, you'll need to instead pay these directly to our carrier to release your order from customs upon arrival.
For US customers, KronoSight does not collect sales or use tax in all states. Your purchase may be subject to sales or use tax, unless your state is exempt from taxation. Many states require a sales/use tax return filing at the end of the year for taxable purchases that were not taxed (including internet purchases) and payment of use tax on those purchases.
For more details, please contact your local customs office/respective tax authority or view our ‘Duties and Taxes’ information.
Returns & refunds
What is KronoSight’s returns policy?
How do I package my item for return?
Place any unwanted items with original packaging inside the protective box and leave it open until the driver has checked the contents.
Attach the return label and a signed copy of the return note to the outside of the box. Please do not attach any labels to an item’s branded box.
If you are returning to multiple locations, please pack the items separately for each of our partners, with a corresponding return label attached to the outside of each box.
Find out more about preparing your parcel for a return on the return information page.
When will I receive my refund?
You can follow the progress of your package with our courier using the tracking number assigned to your returns label. As soon as it's and accepted by our partner we will send an email to confirm your refund.
To ensure your refund is as quick as possible, it needs to meet the conditions of our Returns & Refunds Policy.
Will shipping & duties be refunded on return?
You may be able to recover these by contacting your local customs office directly.